We were particularly impressed by the care and attention to detail with which the work was done. We are very pleased with the finish in the sun lounge, and it has already made the back corner of the house noticeably warmer, even allowing for the recent wintry conditions. The new bedroon window is a huge improvement on the one it replaced, and here again it has made the room quieter and warmer. You will be pleased to learn that you have been doing work for us now for just over 15 years, and in that time you have supplied us with all the replacement windows in our last house, as well as replacement cladding and fascia on the dormer at that address, and two door and frame combinations; while at our present address you have so far fitted five windows, one bay window, and a replacement sun lounge. I am pleased to say that the quality of the work done over this period has always been high, and your prices have always been reasonable. As you know, I have tested your prices against the competition from time to time, and you have scored on choice of options and price, even when tested against larger competitors. I especially commend your no-nonsense approach to measuring and selling. In conclusion, thank you for the work you have done for us over the lst 15 years, and please thank your workmen who have been a pleasure to have around. I have no hesitation in recommending your services to any prospective customer.